Delivery & Returns
Please check any received items immediately upon receipt of the delivery. If you have received your item from Ferguson & Menzies Ltd and found it damaged or not to be as ordered you must inform us by telephone on 0141 445 3555. In this case you may return it to Ferguson & Menzies Ltd within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. Items meeting these requirements returned within 14 days will receive a full refund. We reserve the right to refuse refunds if products are received not in accordance with these requirements.
In accordance with distance trading regulations we will accept returns for any reason so long as it is reported within 7 days of delivery.
If the product is correct, intact or otherwise exactly as ordered (for example if the buyer ordered the wrong product) we reserve the right to charge you for the cost of uplift. We may also charge a restocking fee for particularly large orders based on total order volume not the size of the individual containers.
We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.